FAQ
Clean Gene Apartment — Cleaning Services
Simple, reliable apartment cleaning with clear options and no fuss. Choose a plan, add extras, and we’ll handle the rest.
Cleaning Options
Standard Clean
Best for regular upkeep
- Dust & wipe surfaces
- Vacuum & mop floors
- Kitchen wipe-down & sink
- Bathroom clean & mirrors
- Bins emptied (out/in on collection day)
Deep Clean
Seasonal reset or pre-guest
- Everything in Standard, plus:
- Skirting boards & door frames
- Inside oven & microwave
- Limescale treatment
- Fridge exterior & seals wiped
End-of-Tenancy
Inventory-ready handover
- Full kitchen (incl. inside fridge/oven)
- Inside cupboards & wardrobes
- Windows (internal)
- Descale bathrooms top-to-toe
- Bin stores cleared & bags replaced
Optional Add-Ons
- 🧊 Fridge top-up (branded water)
- 🧺 Laundry load (wash/dry/fold)
- 🧽 Inside windows (reachable)
- 🛏️ Linen & towel change
- 🗑️ Bin service (bins out/in)
- 🪟 Balcony/patio sweep
- 🧼 Carpet spot treatment
- 🐾 Pet-friendly deodorise
Add-ons can be combined with any plan. Availability may vary by location.
＋ What do you bring vs. what should I provide?
We supply professional cleaning products, cloths, and standard equipment (vacuum, mop). If you prefer eco-only products, just let us know — we’re happy to use them.
＋ How do bookings and access work?
Choose a plan and a time window. Access can be via door staff, key safe, or you can be home — whatever suits you. We’ll confirm everything by message on the day.
＋ Do I need to tidy before you arrive?
No stress. A quick declutter helps us focus on cleaning rather than moving items, but it’s not required. For best results on Deep/End-of-Tenancy, please clear surfaces and empty cupboards if you want inside cleaning.
＋ Do you guarantee your work?
Yes. If we miss something, tell us within 24 hours and we’ll return to put it right.
＋ What is your cancellation policy?
Free changes or cancellation up to 24 hours before your appointment. Inside 24 hours, a small late-change fee may apply.
＋ Do you cover my area?
We currently serve central and surrounding neighbourhoods. Message us with your postcode, and we’ll confirm availability.
＋ Are you insured and background-checked?
Yes — our team is fully insured and vetted. We can provide documentation on request.
＋ Can I book recurring cleans?
Absolutely. Weekly, fortnightly, or monthly schedules are available with priority slots and a loyalty rate.
Ready to book or have a question?
Tell us your postcode, apartment size (studio/1/2 bed), and preferred date/time. We’ll reply with availability and a clear quote.
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